BOOKING TERMS

Hotel Proprietors’ Act 1956

Under the above act, Highcliffe House offers food, drink and sleeping accommodation, without special contract, to any traveller presenting himself who appears able and willing to pay a reasonable sum for the services and facilities provided and who is in a fit state to be received.

Highcliffe House is licensed for the sale by retail of alcohol in accordance with the Licensing Act 2003.

Highcliffe House is exclusively for adults and cannot accommodate under 18’s or guest’s pets, under any circumstances


Cancellations

Your reservation is made with Highcliffe House / the Management and represents a legally binding contract between us. We will require a deposit taken against a valid credit/debit card to secure the booking. A minimum of 14 days notice of cancellation or amendment of any reservation is required to avoid a cancellation charge as detailed in your confirmation.

Cancellation within 7-days of the booking may be charged in part of the value at the discretion of the proprietors. We will make every endeavour to re-let the room. If the room can be re-let to the full value of the cancelled booking there will be no charge. In order to avoid this undesirable situation, we would strongly advise you to arrange holiday insurance cover. In the event of a delayed arrival or early departure, there can be no credit for room nights or meals not taken during your stay.

A cancellation within 7-days or non-arrival will incur a charge equivalent to the first nights stay.

We reserve the right to cancel a booking with a full refund after confirmation has been received. We also reserve the right to terminate your stay without being liable for any refund or compensation when discomfort or distress is caused to other guests.

Whilst we endeavour to supply your first choice of accommodation we reserve the right to change the room if and where necessary. There will be no extra charge in the event of an upgrade.


Arrival and Departure

Highcliffe House is a guesthouse and our home, it is not a hotel and we are unable to offer a 24-hour check-in or check-out.

Rooms will be ready for occupancy from 4pm on the day of your arrival, earlier by arrangement and subject to availability. Please advise if you are likely to arrive between 6pm and 8pm. Arrival after 8pm cannot be accommodated without express permission.

You will be required to fully vacate your room by 10.30am on your day of departure.


Allergies or Dietary Requirements

We endeavour to accommodate most allergies or dietary conditions, however, please notify us in advance if you have any allergies or specific dietary requirements.  Should you have any concerns about the ingredients in our dishes, please discuss with the Management before ordering.


No Smoking or Vaping

Highcliffe House is a completely Non-Smoking and No Vaping establishment and failure to comply with this will incur cleaning and extra room night charges whilst the room is out of use.  We will seek compensation where another guest is inconvenienced and unable to use a room through a previous guest smoking or vaping.


Wilful Damage

We will seek compensation where another guest is inconvenienced and unable to use a room through a previous guest causing wilful damage.


Personal Property

Guests are solely responsible for their items in any part of the house, car park or grounds.  The Management accepts no responsibility for lost, stolen or damaged items unless caused by the negligence or wilful act of the owners or staff.

Parking is available on-site; users of the car park do so at their own risk. The Management does not accept responsibility for damage, accident or loss.


Lost Property

If personal property is left behind after departure, The Management will make every effort to contact the guest and discuss its return.  Postage and shipping must be paid for by the guest.  In the event we cannot contact the guest, items will be held for approximately  3-months then disposed of.


Residents Only

For the comfort and safety of our resident guests, visitors or non-paying guests are not permitted on the premises, under any circumstances. Non-residents will be asked to leave the property immediately.

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