Information we collect about you
When you make a booking with Highcliffe House we collect the following;
- Guest name(s) (Required)
- Postal address (Optional)
- Email address (Optional)
- Telephone number (Temporarily collected as part of CV-19 Track & Trace)
- Debit or Credit Card details
- Any dietary requirements, preferences or pertinent health issues (Optional)
How we use this information
We’re required to collect the names of each guest staying
If we take your payment over the phone, we will use the address the card is registered at to validate the card. We may also use your postal address if you’ve requested paper copies of your booking confirmation or other information.
We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay.
After your stay you will receive an email from us checking everything was ok with your stay and offering you ways to stay in contact with us on social media should you wish to.
We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email. We may contact you by telephone or email to discuss any lost property or left items.
There is no requirement to do so, but you may wish to share your dietary requirements, preferences or pertinent health issues with us. If you do, this information will be used to help make your stay more comfortable.
How we store your data
Any personal information and debit/credit card data you supply us, as part of the booking process, is stored securely on a third-party booking system called Eviivo. If you have made your booking via source, such as Booking.Com or Expedia, the information is securely encrypted and transferred to our booking system Eviivo.
You will receive two or three emails from us regarding your upcoming stay and one email a few days after you depart. After this you may receive one marketing email from us per year. If you do not want to receive these emails you can unsubscribe instantly within the email.
We will never share your data with third parties.
If you would like stay informed of recent or past activity from Highcliffe House you could consider following us on Facebook, Twitter or Instagram. We will never directly contact you via any of these platforms, but please check with each platform to ensure it meets with your security expectations.
If you have completed our Feedback Form and asked for a response you will receive an email regarding your feedback.
We are required by law to collect the following information from all of our guests. We do this by asking you to complete a registration form on arrival.
For commonwealth guests;
- Name and nationality
For non-commonwealth guests;
- Name, nationality, passport number, address of next destination
These documents are stored securely in a locked filing cabinet, in our private office. We are required to keep these registration forms for a year and show them to a police officer should they request to see them. These forms are destroyed 12 months after your stay.
Access to your information
You have the right to request a copy of any information we hold about you. If you would like a copy of this information please email us at [email protected] For your own security, you will be asked to provide proof of your identity before this information is given.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your internet browser not to accept cookies. You can read more about cookies here www.aboutcookies.org
We have 4 Ring Wi-Fi cameras at Highcliffe House, installed in the following locations;
- Front Door – as a doorbell and for security along our driveway.
- Main Lobby – pointing towards the front door, at the entrance to our private quarters.
- The Den – for security in our bar area and where there is ground floor access to the house via a ground floor window.
- Side Garden – focused on our private garden area and driveway.
None of the cameras are in a position where they can see inside the guest’s bedrooms, their bedroom doors or bedroom windows.
We use these cameras for the security of our property, ourselves, our animals, our guests and our guests property.
The data is recorded securely online and is only kept for 60 days.
Only the owners of Highcliffe House have access to these cameras, via an app on our smartphones, both of which are password and finger-print protected.