At Highcliffe House we take your privacy very seriously, please find our policy below for your information. If you have any questions about any aspect of this policy, then please don’t hesitate to call or email us.
Information we collect about you
When you make a booking with Highcliffe House we collect the following;
- Guest name(s)
- Postal address
- Email address
- Telephone number
- Debit or Credit Card details
- Any dietary requirements, preferences or pertinent health issues
How we use this information
We’re required to collect the names of each guest staying
If we take your payment over the phone, we will use the address the card is registered at to validate the card. We may also use your postal address if you’ve requested paper copies of your booking confirmation or other information.
We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay.
After your stay you will receive an email from us checking everything was ok with your stay and offering you ways to stay in contact with us on social media should you wish to.
We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email. We may contact you by telephone or email to discuss any lost property or left items.
There is no requirement to do so, but you may wish to share your dietary requirements, preferences or pertinent health issues with us. If you do, this information will be used to help make your stay more comfortable.
How we store your data
Any personal information and debit/credit card data you supply us, as part of the booking process, is stored securely on a third-party booking system called Eviivo. If you have made your booking via source, such as Booking.Com or Expedia, the information is securely encrypted and transferred to our booking system Eviivo.
We would like to stay in touch with you to share information about Highcliffe House or special offers and promotions we have on offer. We send occasional emails (normally no more than 2 per year) to people on our distribution list. The distribution list is managed by a secure third party called Mailchimp.
At any time, you may change your preferences or unsubscribe by clicking the link at the bottom of any marketing email we’ve sent.
Neither Highcliffe House or Mailchimp will share your personal information with any third party.
We are required by law to collect the following information from all of our guests. We do this by asking you to complete a registration form on arrival.
For commonwealth guests;
- Name and nationality
For non-commonwealth guests;
- Name, nationality, passport number, address of next destination
These documents are stored securely in a locked filing cabinet, in our private office. We are required to keep these registration forms for a year and show them to a police officer should they request to see them. These forms are destroyed 12 months after your stay.
Access to your information
You have the right to request a copy of any information we hold about you. If you would like a copy of this information please email us at [email protected] For your own security, you will be asked to provide proof of your identity before this information is given.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your internet browser not to accept cookies. You can read more about cookies here www.aboutcookies.org
We have 3 Wi-Fi cameras at Highcliffe House. One camera is located in the lobby pointing towards the front door, at the entrance to our private quarters. The second camera is located in our private garden and is focused on our private driveway. The third camera is located on the front door, incorporated into the door bell, and faces along the main driveway.
None of the cameras are in a position where they can see inside the guest’s bedrooms, their bedroom doors or bedroom windows.
We use these cameras for the security of our property, ourselves, our animals, our guests and our guests.’ property.
The data is recorded securely online and is only kept for 60 days.
Only the owners of Highcliffe House have access to these cameras, via an app on our smartphones, both of which are password and finger-print protected.